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Code of Conduct 

Management Approach  

BDMS commits to conducting fair, transparent and verifiable business operations under good ethics and anti-corruption principle, considering the benefits of all stakeholders from internal and external businesses in Thailand and abroad. Moreover, BDMS supports and governs the executives and all employees by enforcing and announcing the Code of Conduct and related policies such as BDMS Code of Conduct, Fraud Prevention and Anti-Corruption Policy, Whistleblower Policy and Policy on Non-Infringement of Intellectual Property Rights and Copyrights. In addition, BDMS communicates all policies to the executives, Board of Directors and all employees with the intention to set the regulations and work scope under good ethics, corporate governance and integrity as essential principles for business operations. 

BDMS Employee Code of Conduct  

Bangkok Dusit Medical Services Public Company Limited (BDMS) and its subsidiaries are committed to conducting business with integrity and achieving corporate objectives in alignment with ethical principles. BDMS ensures that employees at all levels understand and adhere to established guidelines, which serve as the criteria and framework for operations. Upholding the highest standards of integrity, ethics, honesty, and anti-corruption, BDMS is dedicated to fostering a workforce that is both competent and ethically responsible. This commitment is in accordance with good corporate governance practices, as well as all applicable laws and regulations. The BDMS Code of Conduct is outlined as follows: 

• Regulatory Compliance  
• Political Engagement   
• Company Assets Protection  
• Confidentiality and Internal Data Usage  
• Conflicts of Interest   
• Giving and Receiving Gifts   
• Self-Conduct and Employee Treatment  
• Fair Competition 
• Occupational Health, Safety and Environment 

BDMS Supplier Code of Conduct  

BDMS sets out guidelines and the code of conduct for suppliers to ensure understanding and strengthen relationships with them. Moreover, the process ensures sustainable values for internal and external stakeholders and encourages continuous development throughout the supply chain covering economic, social, environmental, and governance aspects to create transparent, fair, and verifiable business conduct. BDMS monitors supplier performance through an evaluation system to ensure compliance with the Supplier Code of Conduct. The suppliers violating the code of conduct affecting operations in BDMS networks will be taken off the Approved Vendor List (AVL) and excluded from the procurement process. 

BDMS Supplier Code of Conduct 

Ethical Marketing Commitment 

BDMS Ethical Framework Management

BDMS ensure ethical practices within company by appointing Ethical Committee. Ethical committee composed of multidisciplinary including health care professionals, patient advocates, human resource, quality leader, lawyer, and religious representatives. The ethics committee provides guidance to clinicians, patients, and families in clinical dilemmas and may also contribute to the development of hospital policies and procedures. BDMS’s ethical framework follows JCI Standard (7th Edition) on Governance, Leadership, and Direction, and apply to our operation as follows.  

 Ethical framework principles:        

1. Put Patients First  

• Optimal Care for All  Working as  partners,  at both the individual  and organization level, to ensure  collaboration  between  patients  and  healthcare  professionals  in  supporting  patients  and  their  caregivers in  making  the  best  decision  regarding  their  treatment.  
• Collaboration – All practitioners working  in  healthcare have  right and  responsibility  to collaborate  in improving  healthcare  access  and  delivery.  Establishing  collaboration  will  aim  to  deliver  greater  patient  benefics. 
• Promote  the rights of  patients and protect confidentiality  of patient  information.  
• To promote shared decision-making  between patients or their  surrogates if decisional  incapacitated  and  their clinicians.  
• To promote  policies and procedures that maximizes the  likelihood of achieving  good,  patient centered  outcomes.   

2. Ensure Independence and Ethical Conduct 

• Interactions are at  all times ethical,  appropriate  and professional, business arrangements and relationships respect professional integrity and transparent. 
• Establish a mechanism  by which  healthcare  providers and other staff may report clinical errors and  raise ethical concerns with impunity, including  disruptive  staff behavior  related to  clinical and/or operational issues. 
• Support an ethical  environment that allows  free  discussion of ethical  concerns without fear of  retribution.  
• Ensure nondiscrimination in  employment practices and provision of patient care in the  context of the cultural  and  regulatory norms of the  country.  

3. Promote Transparency and Accountability 

• Disclose ownership and  any conflicts of interest.   
• Honesty  in portraying its services to  patients.   
• Bill accurately for  its  services  and  ensure that  financial  incentives and payment  arrangements do not compromise  patient  care.   
• Provide  an effective and timely resolution  to ethical conflicts that arise. 

BDMS Policy Influence Contribution 2020 - 2023