SustainabilityEN | TH
Corporate Governance
BDMS strives to operate the business under good corporate governance principles, coupled with a transparent, honest, verifiable, and ethical manner. BDMS also emphasizes efficient risk management which is deemed a key factor of business operation while ensuring competitiveness and self-adaptation under constant changes, all of which are foundations of sustainable growth of the organization, foster competitiveness, and trust for all shareholders, create value and added value to enable the organization to achieve the established missions and sustainability to every stakeholder group.
BDMS Corporate Governance
BDMS adheres to the principles of good corporate governance by ensuring responsible business operations with integrity and transparency following the business ethics, laws and regulations. The framework is set for executives and employees to comply with. Moreover, corporate governance sets the organizational structures and management process. As a result, BDMS clearly defines balanced and verifiable structures, consisting of key personnel who empower the organization towards the target in compliance with laws, regulations, healthcare standards, patient safety, medical resource management, innovation as well as social and environmental responsibility. Moreover, BDMS takes into consideration the interests of all stakeholders in driving continuous and sustainable business growth.
Corporate Governance Structure
BDMS determines the Corporate BDMS Committee, consisting of the Board of Directors and the Sub-Committees with the management responsibility that encompasses every dimension of operation procedures and healthcare ecosystem.
BDMS Corporate Governance Policy
BDMS is committed to developing an efficient internal management mechanism that creates proper and sustainable benefits while considering the rights and expectations of all stakeholders across all sectors. As a result, BDMS has established a clear corporate governance framework as a guideline for the collaboration among the Board of Directors, executives, and employees of all levels within the organization, as follows:
BDMS Grievance Procedures for Stakeholders
BDMS determines the whistleblower protection mechanism whereby the Company will keep confidential the personal data (name-last name) of the whistleblower as well as establishes the protection and mitigation measures for the whistleblower or complainant to prevent potential impacts and for the utmost benefit of the Company and every stakeholder group.
BDMS provides channels for complaints and suggestions for every stakeholder group, both inside and outside the organization, to report any violations or non-compliance of rules, regulations or any actions against the ethical conduct or corporate governance principle. BDMS grievance procedures are as follow :
Anti-Corruption and Complaint Management
BDMS is dedicated to conducting a transparent, fair, ethical and verifiable business in alignment with anti-corruption principles as stated in the BDMS Code of Ethics. In 2024, BDMS reviewed and updated the Anti-corruption Policy to ensure compliance with relevant laws, regulations, and international standards. The Policy applies to the Board of Directors, executives, and all employees of all levels, establishing a strict framework for preventing and addressing corruption cases within the organization. Consequently, the Board of Directors has announced, promoted, and communicated the Anti-corruption Policy to all internal and external stakeholders through all communication channels.
Grievance Management Process for Stakeholders
BDMS implements channels for all internal and external stakeholders to submit complaints and suggestions regarding violations, non-compliance with regulations or any action against ethical standards or corporate governance. The grievance management process is outlined.
Anti-Corruption Training
“Good Corporate Governance in Workplace”
With determination and emphasis on anti-corruption, BDMS organizes training for all employees, from orientation to regular training sessions and e-learning. To enhance internal communication within hospitals and subsidiaries, BDMS informs corruption cases to employees to prevent recurrence. Employee awareness is also assessed annually with the results used as key performance indicators for executives across all BDMS subsidiaries.
In 2024, BDMS organized the training program "Good Corporate Governance in Workplace" to enhance knowledge and understanding of good governance, encouraging effective application in management while fostering awareness of anti-corruption. The training highlighted the damage caused by corruption in all aspects and its negative impact on the corporate image and as well as the channels for reporting channels for complaints and suggestions regarding all internal and external stakeholders’ corruption within the organization. while encouraging employees to contribute to driving BDMS towards sustainability under good governance. The hybrid training format was designed for all employees of all levels with a participation rate of 100% compared with the target.