Patient Services

The BDMS network attracts the most caring and talented medical staff in the industry. Our doctors are trained in the top medical schools worldwide and are highly qualified, with decades of international experience. Our medical staff is our greatest asset, and we have skilled specialists in every field. To find the right doctor for you, visit our member hospitals’ websites and use their in-built search tools. The search function allows you to find a physician, learn about their professional background and their many achievements.

Visit our member hospitals’ websites for information on their locations and how to get there. For international patients travelling from abroad, please check if you need a visa to enter our country. You can directly contact your hospital of choice for more information on what assistance they can offer you during your visa process.

Many planned visits to BDMS hospitals can be covered by insurance. If you are coming to one of our hospitals for treatment, there are things you can do before you arrive to make your insurance claim process as smooth as possible. First, check to see if your insurer is currently working with us by contacting us directly. Once you have confirmed your insurer, you can send us a scanned copy of your insurance card (front and back) and a copy of your passport. These documents help us prepare all the paperwork you and your insurer need. The BDMS Third-Party Payer Services team will then coordinate directly with your insurance provider to check how much coverage it will provide to cover your medical expenses. After their evaluations, your insurance provider will issue a Guarantee of Payment for your treatment cost and send it directly to us, normally within 24 to 48 hours. Upon checkout, you will receive a detailed medical report written from your doctor.

In the case of an unplanned visit, you may still be able to claim insurance coverage for your treatment. When you arrive at the hospital, please make sure you have your passport, current medical insurance certificate or card, and any other documents required by your insurer for identification purposes. You will receive a detailed medical report written by your doctor. The BDMS Third-Party Payer Services team will work directly with your insurance company to obtain a Guarantee of Payment for your treatment cost, which your insurance provider will evaluate before sending a Guarantee of Payment (usually within 24 to 48 hours). If there is a delay and a Guarantee of Payment is not received by the time you are discharged, you will need to settle your account in full and file for coverage directly with your insurance company at a later date.

BDMS knows checking into a hospital can be a daunting experience. That is why we have gone to great lengths to make all of our patients feel as comfortable and relaxed as possible from the moment they step through the door. We have created spacious, modern lobbies that look and feel just like living rooms, with plush sofas, potted plants and tables for friends and family to gather around. We also have international brand cafés and restaurants in many of our hospitals, in order to further help visitors feel at home. When you arrive, you will fill out an Admission Form so that we can register you into our system. We will then take a copy of your passport and settle your account. Once the registration process is complete, you will change into a comfortable set of hospital pajamas and have your blood pressure and temperature checked by our nurses. Before treatment, you will need to submit a Consent of Medical Treatment form, and an Acceptance of Medical Treatment form if your treatment includes surgery.

The BDMS network offers more than just world-class medical treatment. In order to provide world class care to our patients, we offer a wide range of non-medical facilities and services in each of our hospitals, including international food outlets, shops and minimarts.

All BDMS hospitals provide a range of different accommodation options for patients, ranging from state-of-the-art hospital rooms to luxurious, self-contained suites with stunning city views. We also provide the very best intensive care units, equipped with the latest technologies for patients needing additional care. For family and friends traveling with you, there are many well-priced hotels within close proximity of all hospitals in the BDMS network. From affordable family accommodation to executive hotels and five-star resorts, the range of hotel options in Bangkok and Thailand ensures your entire group is comfortable and secure. For any assistance in finding a suitable hotel, just contact the customer service center of your hospital.

It’s important for us at BDMS that all patients can communicate clearly with doctors and staff members. For this reason, each of our hospital provides interpretation services for a variety of languages, including English, Korean, Japanese, Arabic, Russian, Mandarin and Burmese. In-house interpreters are free of charge; however, if you would like the services of an outside interpreter, this will be charged at the patient’s expense.

Thailand is a tropical country with hot, humid weather all year round and a rainy, monsoonal season from June to mid-October. From March to June, temperatures are at their hottest, with highs regularly reaching 40 ˚C (104 ˚F) and lows rarely dipping below 20 ˚C (68 ˚F). The rainy season is slightly cooler (averaging 23 ˚C – 31 ˚C, or 74 ˚F – 88 ˚F), and thunderstorms are common, lasting from a few minutes to an hour once or twice a day. From November to February, the weather cools a little more, with lots of sunshine and lower humidity. Average highs during this season are around 30 ˚C (86 ˚F), and lows can dip below 13 ˚C (55) at night, especially in mountainous regions. Getting around in Bangkok is easy. There is an underground train (MRT) and a sky train (BTS) that cover most of metropolitan Bangkok. Taxis are abundant and affordable, while tuk tuks and motorcycle taxis can be convenient for shorter trips.

BDMS is happy to supply our patients with complete copies of all their medical reports and records. We can supply historical records (please request in advance), digital files of X-rays, imaging records and scans. All records are given in-person – they are not sent via e-mail or released to a third party.

To make things as convenient as possible for our patients, all hospitals in the BDMS network offer on-site pharmacies. When a patient receives a prescription from their doctor, they can simply take it to the cashier for payment and wait for their script to be filled, without needing to leave the hospital. If you’re staying at the hospital, we will bring your medication to your room

BDMS patients can stay in touch with their hospital and doctor once they’ve returned home. Each hospital has its own patient service team who can answer any questions you may have, assist with insurance claims and provide follow-up support.