Service Quality and Patient Safety

Principles and Importance

Service quality management is essential to healthcare facilities, especially in hospitals where patients’ safety is of great importance. As a consequence, BDMS has established a quality control policy for healthcare services and internal guidelines in line with national and international standards. This aims to reduce reputational risks that can arise from complaints regarding patient safety resulting from inferior operations.

Standardization & Compliance Committee (SCC)

BDMS assigns the subsidiary hospitals to be certified by national and international healthcare service standards to ensure a guideline covering all aspects from patient care to organizational management by appointing the designated committee to be responsible for the regulations and related standards.

BDMS appointed the Standardization & Compliance Committee (SCC) to govern and ensure all subsidiary hospitals’ compliance with the policy and patient safety system plan according to the corporate strategy. The Committee is also in charge of Systematically following up the quality system and indicators, and other responsibilities as follows:

  • Establish policy, strategy, patient safety standards and usage of BDMS medical resources
  • Devise the hospital quality standards and follow-up plan according to the Healthcare Accreditation (HA), Joint Commission International (JCI) and other standards
  • Foster corporate culture in patient safety standards
  • Review the policy, guidelines, and mandatory documents in the hospitals or Center of Excellence. Provide suggestions to the Committee with the authority of approval
  • Monitor the quality indicators and hospital quality standards certification and report relevant evaluation results
  • Organize the meeting to follow up the operations and the progress

Service Standards

BDMS operates in line with the national and international standards covering all key activities of the organization.