As a leading one-stop healthcare service provider, BDMS is aware of the importance of conducting business on the basis of good corporate governance and a Code of Conduct widely accepted at both the local and international levels. In the future, the Company will apply the concept of risk management throughout the value chain and supply chain to further ensure the trust of all stakeholders. With an ethical and high-potential leader, BDMS will adhere to business ethics, conduct business with transparency and consider all risks that could occur during all business activities.
The BDMS corporate governance structure consists of the Board of Directors and 5 subcommittees: Executive Committee, Risk Management Committee, Audit Committee, Nomination and Compensation Committee, and Corporate Governance Committee. Their responsibilities are to set effective and verifiable policies, internal control measures and guidelines in accordance with international standards, while ensuring compliance with policies and constant performance evaluation.
The President is responsible for ensuring that operations and corporate governance comply with the company’s internal control measures and corporate governance guidelines. In addition, the President is in charge of communicating the policy and assigning the operational and corporate governance guidelines to senior executives, who will then communicate them to other executives and employees at all levels.
Corporate BDMS Committee
The President approves the establishment of the Corporate BDMS Committee which is responsible for putting into effect and aligning corporate policy and management, as well as reporting performance to the President, Subcommittees and the Board of Directors respectively.
- Enterprise Risk Management Committee Manages corporate risks to the appetite level.
- Standardization & Compliance Committee Sets guidelines in accordance with the hospital’s quality standards.
- Sustainability Development Committee Develops strategy for sustainability by integrating technology and innovation.
Code of Conduct
Employee Code of Conduct
The vision and mission of BDMS is to become an excellent healthcare facility accredited under international quality standards. The Company strives to be a leader in healthcare service provision with high-potential employees to provide the utmost benefits and satisfaction to customers and ensure stable corporate growth.
Consequently, BDMS Corporate Governance has been established on a foundation of sustainability, medical ethics and responsibility toward society, the community and the environment. The related policies are transparent and the reporting channels are readily available for anyone who has inquiries or complaints about policy violations.
Corporate Governance and Economic Policies / Guidelines
Environmental Policy / Guideline
Social Policy / Guideline
Employee Policies Training
The corporate Human Resources Department is responsible for training on Employee Policies for executives and corporate at all levels. With an objective to create a corporate culture for good governance, the training emphasizes the environment, corporate governance and oversight of inside information usage. Managers and department heads must attend mandatory training covering good corporate governance for management, while all employees must join the Employee Policies training. The course outline consists of the following policies:
- Fraud Prevention and Anti-corruption Policy
- Guidelines on Human Rights Policy
- Supervision of Inside Information Usage Policy and Corporate Information Disclosure Policy
- Non-infringement of intellectual Property Rights Policy and Copyrights to comply with regulations related to intellectual property or copyrights
Discipline and Code of Conduct
The BDMS Code of discipline and business ethics is a recommended practice and guideline for all employees. The violation, avoidance, defiance or negligence of corporate regulations, rules, measures and orders from management and employees at the management or professional level may, irrespective of the order, result in one or multiple disciplinary actions depending on management discretion. These could involve a verbal or written warning, unpaid suspension (no more than seven days), withholding of bonus, suspension of increment and termination of employment.
All BDMS employees must treat patients based on medical ethics.
- Beneficence Ensure the best interests of the patients
- Non-maleficence Ensure no harm to the patients
- Autonomy Patients reserve the right to know their medical status and retain control over the choice of treatment as appropriate
- Justice Ensure fairness in all diagnoses and treatments
- Dignity Treat doctors, nurses and patients with respect
- Truthfulness & Honesty Truthfully disclose medical status and its severity after considering all aspects, e.g. mental condition
Medical & Dental Staff Bylaws
The Medical Affairs Office ensures that the doctors and dentists of BDMS subsidiaries comply with Medical Council Regulations on Medical Ethics Preservation, B.E. 2549 (2006) and the BDMS Code of Conduct by enforcing the BDMS Medical and Dental Staff Bylaws. The regulations state all related and necessary details, e.g. qualification and type of Medical Affairs Office member; appointment and extension; clinical service; appointment and responsibility of the Committee; inspection and performance evaluation of doctors and dentists; data confidentiality; and behavior. The BDMS Code of Behavior is as follows:
BDMS-Code of Conduct
- Respect patient rights and confidentiality
- Comply with BDMS Bylaws
- Maintain best treatment standards according to the situations and circumstances
- Be polite, empathetic, honest and respect others
- Cooperate and encourage teamwork
Inappropriate Behavior / Precaution
- Inappropriate speech or behaviors; or any degrading comments regarding patients and their families; doctors, nurses, hospital personnel and the hospital
- Criticizing hospital personnel, institutions or other organizations in front of the customers or other personnel
- Throwing instruments, charts or other items
- Sexual harassment and other forms of harassment including threats of litigation
- Inappropriate comments written in medical records regarding the hospital or the quality of treatment provided by other personnel
The central Human Resources Management and Human Resources departments of BDMS subsidiaries have established contact channels for stakeholders. Any stake-holder can send a letter or e-mail their inquiries or concerns to the related personnel who continuously monitor reports and follow up cases. The reporting channels are also published in the Code of Conduct and the Whistleblower Policy.
BDMS risk management is set following the corporate Risk Management Policy. The Policy comprises risk identification and assessment, guideline establishment and integrated management throughout all business operations. The risk management performance is reported to the Risk Management Committee quarterly. In addition, any emerging risks related to the medical service business in line with global trends, population structure and technologies are assessed.
BDMS Risk Management Policy
BDMS values the importance of risk management and believes that it can achieve corporate objectives and targets regarding the business performance, operations and stakeholders’ trust. The Risk Management Policy consists of the following details:
- The business operations must comply with the risk appetite, which must be considered before making decisions.
- All employees are responsible for the risk management in the operations.
- The process, guidelines and risk management measures must comply with international quality standards.
- The risks must be identified, analyzed, evaluated, ranked, managed and monitored following the procedure.
- The high-level risks must be reported to the Risk Management Committee, Board of Executives and Board of Directors.
Enterprise Risk Management Steering Committee
BDMS appoints the Enterprise Risk Management Steering Committee , comprising the representatives from all related departments with Chief Administrative Officer as the President. The Committee is independent of the business operations and has responsibilities as follows:
- Determine and identify the risks according to the risk domain, considering both internal and external factors
- Evaluate and rank the risk likelihood to establish efficient management measures
- Establish and disseminate the guideline, policy and strategy to all employees to reduce the occurrence and impact
- Set guidelines to monitor, follow up and evaluate risks and apply the internal control system as appropriate
- Integrate the risk management into critical tasks
- Arrange a quarterly meeting or as appropriate
- Report the quarter plan and performance to the Risk Management Committee and policy working group
Risk Management Procedure
BDMS sets the risk assessment and analysis procedure for clinical and critical tasks considering its likelihood and severity to determine the risk appetite and ranks the importance before making decisions that may impact the organization. See further details Risk Management Procedure here.
Emerging Risk Management See further details Emerging Risk Management here.
BDMS sets up the guidelines and assigns responsible personnel for crisis management such as an emergency, pandemic or natural disaster according to the corporate quality and safety standards. The guidelines are to ascertain an efficient and systematic response plan to the crisis. BDMS collaborates with the stakeholders to establish the guidelines for crisis management considering both internal and external factors of the organization and prepares response plans for all scenarios.
- See further details Responsibilities in Crisis Management here
Crisis Management during COVID-19
In 2020, COVID-19 impacted the business operations of existing and upcoming BDMS registered companies. Consequently, BDMS was required to expedite the education and establish measures to counter the impact, resulting from the pandemic. BDMS determines to display its efficiency and immediate response plan to lessen the impact, assist the stakeholders and establish a recovery plan to restore normal operations as soon as possible. See further details here.